Terms & Conditions

1. Introduction

Welcome to Zapmail. By subscribing to and using our services, you ("User", "you", or "your") agree to be bound by these Terms & Conditions ("Terms"). Please read them carefully, as they govern your use of Zapmail's services.

Zapmail is a product of Outbox Labs Inc., headquartered in the State of Delaware, USA.

Zapmail provides automated cold email infrastructure and mailbox management services. By creating an account, purchasing a subscription, or otherwise using Zapmail, you acknowledge that you have read, understood, and agreed to these Terms.

2. Service Description

Zapmail offers subscription-based infrastructure services, including:

• Google Workspace Setup – Provisioning and management of Google Workspace mailboxes.
• Microsoft 365 Setup – Provisioning and management of Outlook 365 mailboxes.
• SMTP Accounts – Setup and management of SMTP-based mailboxes.
• DNS Management – Configuration and maintenance of DNS records (SPF, DKIM, DMARC).
• Domain Services – Assistance with registration, transfers, renewals, and DNS propagation.
• Pre-Warmed Mailboxes & Aged Domains – Access to mailboxes and domains that have undergone warm-up to improve deliverability.
• Third-Party Integrations – Connections to outreach platforms (e.g., Instantly, Reachinbox, Smartlead).

⚠️ Important Disclaimer: Zapmail is not a private email provider. We are an automation layer built on top of Google Workspace and Microsoft 365. All accounts are ultimately governed by their policies. Suspension of a mailbox or domain by Google, Microsoft, or other vendors is outside of Zapmail's control, and Zapmail is not responsible for such actions.

3. User Obligations
1. 3.1 Account Setup: You must provide accurate and complete information during signup. You are responsible for maintaining the security of your credentials. You are liable for all activity under your account.
2. 3.2 Legal Compliance: You must comply with all applicable laws, including CAN-SPAM, GDPR, and other anti-spam/data protection regulations. You may not use Zapmail to send unsolicited bulk email, phishing emails, or fraudulent content.
3. 3.3 Prohibited Activities: You may not use Zapmail to:
   • Send phishing emails, scams, or fraudulent communications.
   • Send unsolicited bulk emails (spam).
   • Violate third-party terms (Google, Microsoft, or other providers).
   • Host or transmit malware, ransomware, or harmful code.
   • Mislead recipients with deceptive subject lines or false headers.
4. 3.4 Enforcement & Suspension: If we detect phishing, abusive, or non-compliant behavior, Zapmail reserves the right to suspend or terminate mailboxes, domains, or redirections without notice. We maintain strict quality and compliance standards. Once suspended, accounts may not be reinstated. Suspension by Google, Microsoft, or any upstream provider is outside Zapmail's responsibility.
4. Pricing, Payments & Renewals
1. 4.1 Fees: All fees are billed in advance and are non-refundable, including cases where third-party providers mark services as non-refundable.
2. 4.2 First-Year Discount & Renewal Pricing: Google offers a first-year discount on mailboxes, which we extend to you. After 12 months of mailbox activity, pricing automatically transitions to standard renewal rates, in line with Google's structure.
3. Renewal Pricing (post 1 year):
   • Starter Plan – $59/month + $6/mailbox
   • Growth Plan – $169/month + $5.5/mailbox
   • Pro Plan – $499/month + $5/mailbox
   This ensures uninterrupted service and reflects actual Google/Microsoft pricing after year one.
4. 4.3 Cancellations: You may cancel anytime via your dashboard. Cancellation applies at the end of the current billing cycle.
5. Intellectual Property

License: Zapmail grants you a non-exclusive, non-transferable license to use our Services for internal business use.

Ownership: Zapmail retains all rights to its software, services, and branding.

6. Termination
1. 6.1 By Zapmail: We may suspend or terminate your account immediately if you: Violate these Terms. Engage in phishing, fraud, or illegal use. Fail to pay fees.
2. 6.2 By User: You may terminate at any time. Termination is effective at the end of your billing cycle.
7. Data Protection & Privacy

Data is collected and used as outlined in our Privacy Policy. We comply with GDPR and other global privacy regulations. You are responsible for ensuring lawful use of recipient data.

8. Anti-Spam & Compliance

All emails must include a clear opt-out mechanism. You must have valid recipient consent. Unsolicited bulk emails and deceptive practices are prohibited.

9. Security

Zapmail implements technical and organizational measures, including: Access controls and encryption. Secure hosting and monitoring. Internal compliance checks.

10. Third-Party Services

Zapmail uses third-party providers, including: Hosting: Webflow, Framer. Payments: Stripe. Analytics: Google Analytics. Third parties have limited access to data solely to perform services.

11. Pre-Warmed Mailboxes & Aged Domains Disclaimer

Pre-warmed mailboxes and aged domains are provided "as-is." Deliverability benefits are not guaranteed. Performance may vary depending on recipient servers, content, and campaign practices.

12. Disclaimer of Warranties

Zapmail is provided "as is" and "as available", without warranties of any kind, express or implied.

13. Limitation of Liability

Zapmail is not liable for: Suspension of mailboxes/domains by Google, Microsoft, or other providers. Indirect, incidental, or consequential damages. Loss of business, profits, or data. Your exclusive remedy is discontinuing Zapmail's Services.

14. Data Breach Response

If a data breach occurs, Zapmail will: Notify users and regulators as required by law. Take steps to contain and mitigate damage.

15. Children's Privacy

Zapmail is not for individuals under 18. Data from minors will be deleted if discovered.

16. General Provisions

Modifications: We may update these Terms at any time. Continued use means acceptance.

Governing Law: Delaware, USA.

Dispute Resolution: Exclusive jurisdiction of Delaware state and federal courts.

Severability: Invalid terms do not affect the rest.

Entire Agreement: These Terms replace prior agreements.

17. Contact

[email protected]

Outbox Labs Inc., Delaware, USA

By using Zapmail services, you agree to these terms and conditions. If you have any questions or concerns about these Terms and Conditions, please contact us at [email protected]